Contact Our Lewisville, TX Plumbers
Need emergency plumbing help or have a question about an upcoming repair? Our dispatch operators answer 24 hours a day, 7 days a week across Denton County.
We Are Always On Call
Plumbing emergencies are stressful, time-sensitive events. Whether you are dealing with a burst pipe flooding your hallway, an attic water heater leaking onto ceiling sheetrock, a main sewer line backup, or a suspected gas odor, calling our phone line immediately connects you with an on-call coordinator.
We guide you through locating and safely turning your primary water or gas shut-off valve, provide a realistic arrival window, and dispatch an independent licensed Texas plumber with a fully equipped service vehicle.
Live Dispatch Coverage Area
What to Do While Waiting for Dispatch
Follow these critical safety measures to protect family members and minimize water intrusion damage while our service van is en route.
1. Shut Off Main Water
Turn the brass ball valve lever perpendicular to the pipe inside your garage, or use a five-way curb key at your front yard water meter box to halt pressurized flow.
2. Secure Electrical Safety
If standing water approaches wall baseboard outlets, breaker panels, or appliance plugs, switch off affected branch circuits at the breaker box before stepping into water.
3. Open Lowest Faucets
Open an exterior hose bib or lowest sink faucet to relieve static hydraulic pressure in your domestic lines and drain excess water away from indoor framing.
Contact & Dispatch FAQ
What should I do immediately before the plumber arrives for an emergency?
If you have an active water leak, locate your home's main water shutoff valve—either inside your garage, near the hot water heater, or at the street curb in the concrete meter box—and turn it clockwise 90 degrees or until tight. If you smell natural gas, evacuate the premises immediately and dial our emergency line or 911 from a safe distance outside.
Do you take non-emergency appointments during standard business hours?
Yes. While we operate 24/7 priority emergency dispatch for active pipe ruptures and sewage backups, we also schedule flexible appointments for routine plumbing repairs, tankless water heater maintenance, drain cleaning, and fixture upgrades throughout Lewisville and neighboring communities.
What information should I have ready when I call dispatch?
When calling, let our operator know: (1) your exact street address and city, (2) the primary symptom (e.g., active flooding, sewer smell, no hot water), (3) whether your main water supply has been shut off, and (4) if the leak is occurring near electrical fixtures or appliances.
Can I submit photos or videos of the plumbing leak?
Yes. After initial phone contact, our dispatch coordinator can provide a direct mobile link for you to upload images or video of the failing fixture, pipe rupture, or water heater data plate to help the technician select specialized parts prior to departure.