Privacy Policy

1. Information We Collect

When you call our telephone line ((858) 363-8298) or submit a non-urgent service request form on plumbinglewisville.info, we collect information you voluntarily provide. This includes your full name, telephone number, email address, physical service address, ZIP code, property type (residential or commercial), and details describing your plumbing emergency, failure symptoms, or maintenance request.

In addition, our web servers automatically log standard technical telemetry data such as your IP address, browser type, operating system, referring URL, time spent on pages, and network provider to optimize site performance, prevent malicious bot attacks, and protect website uptime.

2. How We Use Your Information

We utilize collected customer information solely for legitimate operational and customer service purposes:

• Facilitating immediate 24/7 plumbing emergency dispatch to your residential or commercial location.
• Connecting you with an independent licensed Texas plumber qualified under Texas State Board of Plumbing Examiners (TSBPE) rules.
• Providing upfront, itemized estimates and digital repair authorizations.
• Communicating technician arrival windows, en-route GPS tracking updates, and appointment confirmations via voice telephone or SMS text message.
• Complying with municipal plumbing permit filings and code inspection requirements under City of Lewisville and Denton County jurisdictions.
• Processing service warranty verifications and customer satisfaction quality checks.

3. Referral Model Disclosure & Data Sharing

Lewisville Rapid Plumbers connects you with independent licensed plumbers who perform the work. To fulfill your plumbing service request, we securely transmit your service address, telephone number, and problem description to the independent licensed plumbing professional dispatched to perform the diagnostic or repair work.

We never sell, rent, lease, or trade your personal contact details or service history to third-party marketing brokers, lead generation aggregators, or unrelated commercial entities.

4. Telephone Consumer Protection Act (TCPA) & SMS Communications

By providing your telephone number through our contact forms or during phone dispatch intake, you provide express written consent to receive telephone calls, automated dispatch notifications, and transactional SMS text messages related directly to your plumbing inquiry or active service job.

Message frequency varies depending on your active service status. Standard message and data rates may apply. You may opt out of promotional text notifications at any time by replying "STOP" to any received SMS message.

5. Call Tracking & Audio Recording

Telephone calls placed to (858) 363-8298 may be recorded or monitored for dispatcher training, customer service quality assurance, and verification of verbal estimate approvals. In accordance with Texas one-party consent statutes and federal communications standards, by placing a call to our published telephone numbers, you acknowledge and consent to call recording.

6. Cookies, Analytics & Tracking Technologies

Our website uses essential session cookies and privacy-respecting analytics to analyze traffic volume, identify broken links, and enhance user navigation. These cookies do not store personally identifiable financial information. You can configure your browser settings to decline all cookies or notify you when a cookie is placed.

7. Texas Data Privacy and Security Act (TDPSA) Compliance

Under Texas Business and Commerce Code Chapter 541 (TDPSA), Texas consumers enjoy specific rights regarding their personal data, including:

• The right to confirm whether we process your personal data and to access such data.
• The right to correct inaccuracies in your personal data.
• The right to request deletion of personal data provided by or obtained about you.
• The right to opt out of the processing of personal data for targeted advertising or sale.

8. Data Security & Encryption Standards

We implement industry-standard administrative, physical, and technical safeguards—including TLS 256-bit encryption for all data in transit across our domain—to protect information submitted via our forms against unauthorized access, destruction, loss, or alteration.

9. Contact Us Regarding Your Privacy

To exercise any of your privacy rights or if you have questions regarding this policy, contact our compliance team: